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WHD - SolarWinds (V3 Deprecated)


This feature allows you to send vulnerabilities from Faraday to Web Help Desk from Solar Winds as an incident (using Web Help Desk from Solar Winds's Incident table).

Send vulnerabilities to Web Help Desk from Solar Winds

To send vulnerabilities to Web Help Desk from Solar Winds, go into our Vulnerability View, select the desired vulnerabilities, click on the Tools button and then click on the Web Help Desk from Solar Winds option.

Info

Keep in mind that only confirmed vulnerabilities can be sent.

Sending To Web Help Desk from Solar Winds

Once the Web Help Desk from Solar Winds dialog opens, you have two options:

1: You can use the default data saved in the Ticketing Tools section of Settings (see Save Web Help Desk from Solar Winds's Configuration for more information):

2: You can overwrite Web Help Desk from Solar Winds default data by clicking on the checkbox button and then manually input your Web Help Desk from Solar Winds credentials. Then click OK:

Issuetracker

Once the vulnerability has been sent to Web Help Desk from Solar Winds, add the column issuetracker, so you can see a link that will lead you to the incident in Web Help Desk.

Issuetracker's JSON

We added the issuetracker_json field which, if you’re using our Web Help Desk from Solar Winds integration, will give you details about the issue you created from Faraday to your ticketing instance. You can also use this field on your Executive Reports, and can render either the URL of your issue or just the ID for it.

Save Web Help Desk from Solar Winds's Configuration

To save Web Help Desk from Solar Winds's configuration, go to Settings:

Then go to the Ticketing Tools section:

URL

Use this field to save the URL of the Web Help Desk from Solar Winds's instance where you want the vulnerability to be sent.

API Key

Use the field to fill the Api key created in Solar Winds instance.

Template

Select The first Template, there is a default template already loaded in your faraday instance.